What does Stephen Pond
Consulting do?
If you need to find answers to questions like
"How many leads did we receive last month?", "Where
did my leads come from?", "How much revenue did that
marketing campaign generate?", "What does our sales
forecast look like next month?", "How many prospects do
we have in this territory?", and you did not have
the tools to generate answers like this quickly, or even
at all, then I have been in your shoes. I have been in
positions where I needed answers, with no budget and
very little resources, especially compared to the
technology available today, and made it work. Not only
was I able to provide upper management with the
information needed to make decisions about the business,
I armed them with a powerful sales and marketing tool to
help find new customers, and enhance the existing
relationships with the customers we already had.
I wish I could tell you that everything I have done
has been perfect, but like you, I have had to learn
what works and what does not work. I am here to provide
you with the tools and the intelligence to enhance your
sales, marketing and support efforts, and share the
mistakes and the successes I have endured over the last
13 years of what is now considered CRM (Customer Relationship
Management)..
CRM Consulting
Whether you are just starting down the path with a
CRM strategy, or you are looking for some ideas, I can
provide you with the answers. I strongly believe in
knowledge transfer and will make sure that you and your
team is equipped with the information you are seeking
when implementing a CRM system.
Software Tools
We are authorized to sell and support
the following software products:
-
-
-
-
-
Crystal Reports (Crystal Decisions)
-
Mailroom ToolKit (Satori Software)
-
KnowledgeSync (Vineyardsoft)
-
Eventix (Resolution Partners)
-
Companion Link
Implementation, Customization, and Training
We can implement and make the necessary modifications
to shape the software to fit your company's needs and
business processes. Once everything is in place and
ready to go, we are ready to train your team, not only
on how to use the software, but how they are going to
use the software as it relates to the business process.
We offer both onsite, and offsite classroom training.
Data Management Services
Importing and exporting data migration techniques to
move data from one application to another or developing
mailing list management strategies using applications
like Scribe Migrate. Data scrubbing services to clean
and update databases for accuracy such as address cleansing,
territory alignments, and miscellaneous data cleanup.
Troubleshooting and Support
We can provide you with the technical support to make
sure your systems are functioning and you are up and
running.
Report Writing (Measurement and Analysis)
Reporting is a very important part of the CRM process.
We are prepared to create the necessary reports you
need to run your business.
Certificates/Certifications/Degrees
Arizona State University
Bachelor of Science in Marketing
Sage Software
ACT!
Certified Consultant Training
Mastering
ACT! 2005 Advanced Training Seminar
ACT! 2005 Certified
ACT! 2005 for Web Beta Participant
SalesLogix
Certified Engineer
SalesLogix
Customization and Scripting
Developing
for SalesLogix v6.2
SalesLogix
eBusiness
SalesLogix
Selling
SalesLogix
v6.0 Beta Participation
SalesLogix
Certified Web Engineer
SalesLogix
Certified Developer
Sage
CRM Certified Consultant
Microsoft
Microsoft
Certified Systems Engineer (MCSE)
Microsoft
Certified Professional (MCP)
Microsoft Certified Partner with Business Solutions
Competency
Microsoft
CRM Implementation
Microsoft
CRM Professional
Microsoft
CRM Sales & Industry
1013
Visual Basic 6 Client Side
1303
Visual Basic 6 Fundamentals of Programming
1572
Implementing & Managing MS Exchange 2000
1587
Introduction to Programing Visual Basic 6
2071
Querying MS SQL 2000 with Transact SQL
2072
Administering a MS SQL Server 2000 Database
2073
Programming a MS SQL Server 2000 Database
2150
Microsoft Windows 2000 Security Design
2152
Implementing Microsoft Windows 2000 Professional &
Server
2153
Implementing Windows 2000 Network Infrastructure
2154
Implementing & Administering Windows 2000 Directory
Services
2281
Designing a MS Windows .NET Directory Services
2310
Designing MS ASP.NET Web Applications-Visual Studio
.NET
2389
Programming with MS ADO.NET
2565
Programming with VB.NET
2840
Implementing Security for Applications
Microsoft
SharePoint Services: Building Collaborative Solutions
I
Microsoft SharePoint Services: Building Collaborative
Solutions II
Microsoft
InfoPath 2003: Creating InfoPath Forms
Scribe Software
Technical
Certification for Scribe Insight for SalesLogix
CompTIA
CompTIA
Network+ Certified Professional
CompTIA
Network+
|
